Faqs

General

Where are you based?
Pretty Face Pharma is based in Bury, Greater Manchester. Our collection depot is based at our office HQ at Atrium House, 574 Manchester Road. Bury. BL9 9SW
How can I contact you?
You can contact us via our Contact Us page.
Or simply send us an email us at info@prettyfacepharma.co.uk
Am I able to come collect my order?
Yes if you have ordered via our click and collect method then you can collect at our Office HQ at Atrium House, 574 Manchester Road, Bury BL9 9SW
I forgot my login details, including my username, what do I do?
Your username is the email you used to create your account. If you have forgotten this then please email us on : info@prettyfacepharma.co.uk

Confidentiality

How do I access my personal data?
You can access most the information we hold on you via your account once you login. If you want further records, please contact our customer service team email: info@prettyfacepharma.co.uk
Changes to our privacy policy and customer terms and conditions
Any major changes to our privacy policy or terms and conditions will be sent as a notification to all our customers.
How do you use my personal data?
Please refer to our Privacy Policy.
How do you verify my personal identity?
The verification process of your personal identity is dependent on the reason for verification.
Our team perform the necessary tasks to verify your identity from ensuring legitimate account creation to accessing personal information.

Orders and Returns

How do I place an order?
Please read our How To Order page
What is your returns policy
Please click on our returns policy on our website
Delivery options
For DPD, click here
For UPS, click here